Sports / Slots
bet165 collects only the account and transaction data we need to run your wallet, process bKash or Upay deposits, and keep your session secure. This policy tells you exactly what we hold, why we hold it, and what you can ask us to do with it. Availability of this service depends on your local law and eligible regions.
When you open an account with us, we collect the registration details you enter — name, contact address and login credentials. When you fund your wallet using bKash or Upay, our payment processor records the transaction reference and amount so your account balance updates correctly. We do not store your full mobile banking PIN or any credentials belonging to your bKash or Upay account; those stay inside your mobile wallet app. We also collect device and browser session data — operating system, screen resolution and page interaction signals — to keep our platform stable on mobile. If you reach out via live chat or our helpline, the conversation log is retained so our support team can follow up accurately. Cookies let us remember your lobby preferences between sessions; you can manage these through your browser settings. We do not sell your personal data to third parties. Data sharing happens only where it is necessary to process your payment, maintain account security, or where we are required to by applicable regulation. This policy applies to all accounts registered for eligible regions; if local law in your area limits or prohibits access, those rules take precedence over anything written here.
Not every digital interaction with our domain falls under identical rules. This section draws a clear line between what our policy covers directly and what sits outside its boundary. Understanding this helps you know exactly where to direct a data question and which party to contact when the concern involves a service we do not own or operate.
Any login, password reset or session token generated when you sign into your bet165 account falls fully inside this policy. We control these records and you can request a review of them at any time through our support channel.
bKash and Upay deposit and withdrawal references that appear in your account history are covered here for the portion we store. The mobile banking side of that transaction is governed by the respective wallet provider's own privacy terms, not ours.
Game-launch events, lobby navigation clicks and feature-interaction signals we collect to improve the platform are within this policy's scope. We use aggregated, anonymised versions of this data; no individual play record is shared in an identifiable form.
Links to external pages, game studio portals or payment-provider help centres take you outside our domain. Those destinations operate under their own data policies. We are not responsible for how third-party services handle your information once you leave our site.
You have real, actionable options — not just a list of abstract rights. Start with your signed-in account page: the profile section shows the contact details and preferences we hold on record. If anything looks wrong — a misspelled name, an old phone number still linked to your bKash wallet — you can edit it directly there or ask our support team to correct it on your behalf. For a broader view of what data we hold, send a written request through live chat and state clearly that you want an account data summary. We will respond through the same channel. If you want data deleted and deletion does not conflict with a legal retention obligation, raise that in the same request and we will confirm what can be removed and what must stay. These actions are available to you regardless of the payment method on your account — whether you deposit via bKash, Upay or another supported route.
Open your account profile page after signing in. The details shown there — contact information, linked payment method — are the records we actively hold. Check them each time you update your bKash number.
Edit minor details directly in your profile settings. For changes to identity-linked fields, contact our support team via live chat and follow the verification steps shown on screen to confirm the update.
Send a message through live chat and mark it as a data or privacy query. Our team will route it to the right person and reply through the same session or by the contact address on your account.
If your query is urgent — for example, you suspect unauthorised access to your wallet — use the helpline number published on our contact page. Do not share your full bKash PIN or account password in any message.
Privacy questions deserve a direct path to an answer. We keep three contact routes open so you can choose whichever fits your situation. All routes lead to the same team; choose based on how quickly you need a response and how much detail you want to share in writing.
The chat icon appears at the bottom of every page once you are signed in. Start a conversation, state that it is a privacy or data query, and our team will handle it from there. Written chat records are kept so neither side loses context.
The helpline number is listed on our published contact page. Call when you want to discuss a concern verbally — for example, if you believe your account details were accessed without your knowledge. Do not read out your full bKash credentials over a call.
Signed-in account holders can submit a written query through the account message section. This creates a logged ticket, which is useful if you are requesting a formal data summary or raising a deletion request that may take several steps to resolve.
We apply a straightforward set of practices to keep your account data accurate and your session secure. These are not abstract promises — they are the processes running each time you log in, make a bKash deposit or open a game in the lobby.
Our site uses cookies to remember your lobby session and language preference. You can clear or block cookies from your browser settings at any time. Disabling cookies may affect how some lobby features load on your device, so review your browser's cookie guide before making changes.
Your login credentials are hashed; we cannot read your password in plain text. If you suspect someone else has accessed your account, change your password immediately from the account settings page and then contact our support team through live chat to flag the concern.
We keep transaction records — including bKash and Upay deposit references — for as long as necessary to meet our accounting and compliance obligations. Once that period passes, records are removed from active systems. You can ask our support team for the current retention period applicable to your account type.
When this policy changes in a way that affects your rights or the data we collect, we post a notice on the site. Continuing to use your account after a notice has been posted means you have seen the updated terms. You can always request the current version of this policy through live chat.
These are the questions we receive most often about how we collect and manage data. If your question is not here, our live chat team can answer it directly.
We collect the registration details you enter — name, contact information and login credentials. Once you make a bKash or Upay deposit, we also record the transaction reference linked to that wallet action. We do not store your mobile banking PIN or any credential from your wallet provider.
We share data only when it is necessary to process your payment or maintain account security, or when applicable regulation requires it. We do not sell your personal data. Game studios in our lobby do not receive your personal account details from us.
Start with your signed-in profile page, which shows the contact and payment details we have on record. For a full data summary, send a request through live chat and mark it clearly as a data access query. We will confirm what records we hold and share them through the same channel.
Yes. Raise a deletion request through live chat or the account message section. We will tell you which data can be removed immediately and which must be kept for a defined period to meet our accounting or legal obligations. We do not delete data selectively without confirming the full scope with you first.
Cookies remember your session state and lobby preferences between visits. You can manage them in your browser settings. Blocking all cookies may affect how the lobby loads on your device — for example, stored preferences for your bKash-linked wallet view may reset on each visit.
This policy covers all registered accounts in eligible regions. Access to the platform and any rights under this policy depend on your local law. If local regulation in your area limits or restricts access, those rules take precedence. Check current eligibility based on the laws applicable to your location.